ABSTRAK Kristianto. Pengaruh Komunikasi dan Konflik Interpersonal Terhadap Kinerja Karyawan dengan Semangat Kerja Sebagai Variabel Intervening (Studi Pada PT Seacon LNJ Terminal Surabaya). Dibawah bimbingan Dr. RM. Moch. Wispandono, SE, MS dan Dr. H. Pribanus Wantara, Drs., MM. Penelitian ini bertujuan: a) Mengetahui komunikasi berpengaruh positif dan signifikan terhadap Kinerja karyawan di PT Seacon LNJ Terminal Surabaya. b) Mengetahui Konflik Interpersonal berpengaruh negatif terhadap Kinerja Karyawan di PT Seacon LNJ Terminal Surabaya. c) Mengetahui komunikasi berpengaruh positif dan signifikan terhadap Semangat Kerja di PT Seacon LNJ Terminal Surabaya. d) Mengetahui konflik interpersonal berpengaruh negatif terhadap Semangat Kerja di PT Seacon LNJ Terminal Surabaya. e) Mengetahui semangat kerja berpengaruh positif dan signifikan terhadap kinerja karyawan di PT Seacon LNJ Terminal Surabaya. Metode yang digunakan dalam penelitian ini analisis jalur. Jumlah populasinya 60 karyawan. Hasil penelitian ini adalah a) Secara parsial variabel komunikasi berpengaruh positif dan signifikan terhadap variabel kinerja karyawan pada PT Seacon LNJ Terminal Surabaya. b) Secara parsial variabel konflik interpersonal berpengaruh negatif dan signifikan terhadap kinerja karyawan di PT Seacon LNJ Terminal Surabaya. c) Secara parsial variabel semangat kerja berpengaruh positif dan signifikan terhadap kinerja karyawan di PT Seacon LNJ Terminal Surabaya. d) Secara parsial variabel komunikasi berpengaruh positif dan signifikan terhadap semangat kerja di PT Seacon LNJ Terminal Surabaya. e) Secara parsial variabel konflik interpersonal berpengaruh negatif dan signifikan terhadap semangat kerja di PT Seacon LNJ Terminal Surabaya. f) Upaya komunikasi yang dapat mempengaruhi kinerja karyawan secara langsung maupun tidak langsung. g) Upaya meminimalisir konflik interpersonal yang dapat mempengaruhi kinerja karyawan secara langsung maupun tidak langsung. Kata Kunci: Komunikasi, konflik interpersonal, semangat kerja, dan kinerja karyawan.

ABSTRACT Researcher takes title in this research about comunication effect and interpersonal conflict to empoyees’ performances with hard working as intervening variable (study at PT Seacon LNJ Terminal Surabaya). The aims of this research are a) to know that communication has positive effect and significance to employees’ performances in PT Seacon LNJ Terminal b) to know that interpersonal conflict has negative effect to emlpoyees’ hard working in PT Seacon LNJ Terminal c) to know that communication has positive effect and significance to employees’ hard working in PT Seacon LNJ Terminal d) to know that interpersonal conflict has negative effect to employees’ hard working in PT Seacon LNJ Terminal e) to know that employees’ hard working has positive effect and significance to employees’ performances in PT Seacon LNJ Terminal. Method of this research is gate analysis. Total population is 60 employees. The results of this research are a) Communication variable shows that in communication variable partial effects positive and significance to employees’ performance in PT Seacon LNJ Terminal. b) interpersonal conflict varibale shows that in partial it effects negative and significance to employees’ performance. C) hard working varibale shows in partial that it effects positive and significance to employees’ performances in PT Seacon LNJ Terminal d)Communication variable shows in partial that it effect positive and significance to employees’ performances in PT Seacon LNJ Terminal e) conflict interpersonal variable shows in partial it effects negative and partial to employees’ hard working in PT Seacon LNJ Terminal f) Communication variable show that a communcition which is applied in PT Seacon LNJ Terminal is able to effect employees’ hard working whetherr in direct or not. g) interpersonal conflict variable shows that effort of minimalizing of interpersonal conflict which is applied in PT Seacon LNJ Terminal is able to effect employees’ performances directly or indirectly. Keywords: Communication, Interpersonal Conflict, hard Working, Employees’ performance

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