Pesatnya perkembangan teknologi saat ini semakin memacu peningkatan mutu pelayanan di berbagai bidang, khususnya di bidang pendidikan, salah satunya dengan penerapan e-learning. Saat ini banyak jenis e-learning yang dapat digunakan, dengan kualitas yang berbeda-beda. Kualitas e-learning sangat mempengaruhi tingkat keberhasilan penerapan e-learning untuk proses pembelajaran, pendidikan dan pelatihan. Pengukuran kualitas e-learning menjadi sangat penting, oleh karena itu diperlukan standar dalam pengukuran kualitas e-learning. ISO 19796-1 merupakan guideline untuk membangun sistem e-learning yang berkualitas. ISO 19796-1 digunakan untuk keseragaman penilaian kualitas agar penilaian kualitas menjadi terstandarisasi, dan menjadi template untuk proses pembuatan, implementasi dan proses perbaikan kualitas e-learning. Kategori pada model proses ISO 19796-1 digunakan untuk mendefinisikan kriteria penilaian kualitas e-learning. Pembobotan kriteria diolah menggunakan metode Fuzzy Analytical Network Process (FANP) hingga menjadi bobot akhir. Dari serangkaian uji kualitas E-Learning Universitas Madura didapat hasil nilai kualitas 79.7, dengan demikian hasil konversi kualitas e-learning menunjukkan hasil kualitas adalah BAIK. Sedangkan Rekomendasi perbaikan yang disarankan sistem berdasarkan hasil pengujian yaitu sebanyak 12 rekomendasi perbaikan kualitas E-Learning Universitas Madura.

The rapid development of technology today increasingly spurred the improvement of service quality in various fields, especially in the field of education, one of them with the implementation of e-learning. Currently there are many types of e-learning that can be used, with different qualities. The quality of e-learning greatly influences the success rate of e-learning application for learning process, education and training. Measurement of e-learning quality becomes very important, therefore required of standard in measurement of e-learning quality. ISO 19796-1 is a guideline to build a quality e -learning system. ISO 19796-1 is used for uniformity of quality assessment so the quality assessment becomes standardized, and a template for the process of creating, implementing and improving the quality of e-learning. The categories in the ISO 19796-1 process model are used to define e-learning quality assessment criteria. The weighting criteria is processed using Fuzzy Analytical Network Process (FANP) method until it becomes final weight. From a series of quality tests E-Learning of Madura University obtained the results of the quality value 79.7, thus e-learning quality conversion results show quality results are GOOD. While recommendation improvement suggested by system based on test result that is 12 recommendation improving the quality of E-Learning of Madura University.