Dalam peningkatan mutu akademik maupun non-akademik mahasiswa teknik informatika Universitas Trunojoyo Madura (UTM), diperlukan adanya evaluasi penilaian layanan program studi yang meliputi beberapa aspek seperti pengembangan bakat minat, bimbingan dan konseling, serta pembinaan soft skill. Saat ini, penilaian dilakukan dengan menggunakan lembaran kertas yang sangat rentan terjadinya duplikasi data serta beresiko besar mengalami kerusakan atau kehilangan karena tidak adanya pengawasan. Selain itu, jumlah data yang masuk dan harus dihitung mencapai tiga ribu data setiap semester. Dari data sebanyak itu, tim jaminan mutu diharuskan memberikan evaluasi yang cepat dan tepat. Penelitian ini menempatkan key performance indicator sebagai nilai pembanding bagi keseluruhan nilai dari setiap aspek layanan yang telah dihitung dengan metode Cumulative Voting. Sementara untuk penilaian angka kepuasan mahasiswa, penilaian dihitung menggunakan metode SMARTER yang memperhatikan setiap kriteria penilaian dan memberikan pembobotan di setiap aspek maupun jenis layanan program studi Teknik Informatika UTM. Berdasarkan hasil ujicoba yang diterapkan, sistem ini dinilai mampu memberikan kemudahan penilaian serta mengetahui hasil layanan dengan presentase 79% yang masuk kedalam kategori memuaskan. Kata kunci: Sistem Informasi (SI), layanan prodi, SMARTER Teknik Informatika UTM, Cumulative Voting, Key Performance Indicator (KPI)

In improving the quality of academic and non-academic for student of informatics engineering at University Trunojoyo of Madura (UTM), necessary the evaluation of the study program assessment services covering several aspects such as talent development interests, guidance and counseling, as well as soft skills coaching. At present, the assessment is done by using a sheet of paper that are particularly vulnerable duplication of data as well as great risk damage or loss due to the lack of supervision. In addition, the amount of incoming data and must be calculated up to three thousand of data each six months. Much of the data, quality assurance teams are required to provide a fast and precise evaluation. This study puts key performance indicator as a comparison value for the overall value of each aspect of the service that has been calculated by the method of Cumulative Voting. While for the assessment of student satisfaction figures, calculated using the method SMARTER assessment that takes into account each criteria and provide weighting in every aspect and type of services UTM Information Engineering study program. Based on the results of tests that are applied, the system is considered able to provide the ease of knowing the results of the assessment and services with a percentage of 79% are in the category satisfying. Key words: Information System, Service Courses, SMARTER, Informatics Engineering Cumulative Voting, Key Performance Indicator (KPI)

Baca Jurnal Baca Jurnal Baca Jurnal Baca Jurnal Baca Jurnal Baca Jurnal Baca Jurnal Baca Jurnal Baca Jurnal Baca Jurnal Baca Jurnal Baca Jurnal