Stan Davis dan Jim Botkin (1994) mengatakan bahwa 2 dekade mendatang pola bisnis justru akan menjadikan customer sebagai learners dan perusahaan akan menjadi seorang educator. Hal ini semakin jelas bahwa perusahaan sebagai seorang pendidik harus lebih cerdas (smart) dibandingkan yang dididik. Perusahaan yang lebih mampu menterjemahkan voices of the customer & beyond voices of the customer dan disertai kemampuan mengubah informasi menjadi knowledge dalam bentuk produk dan jasa yang lebih bernilai di mata customer, akan menjadi perusahaan yang sukses. Knowledge seorang karyawan yang keluar dari perusahaan tidak diwariskan kepada penggantinya. Sebaliknya, karyawan baru atau yang baru masuk tidak terwariskan knowledge dari pendahulunya. Hal itulah yang menyebabkan penerapan knowledge sharing menjadi penting bagi perusahaan. Dengan metode analisis regresi linier berganda, diketahui bahwa sistem intensif, sistem manajemen, kultur organisasi, sikap individu, harapan pribadi dan aplikasi IT berpengaruh secara simultan terhadap knowledge sharing. Sedangkan secara parsial hanya variable sistem intensif yang berpengaruh secara signifikan. Sehingga disimpulkan bahwa untuk meningkatkan knowledge sharing maka perusahaan perlu membuat sistem insentif yang mendukungnya agar knowledge sharing dapat terlaksana.

Stan Davis and Jim Botkin (1994) says the next 2 decades will only make the pattern of business customers as learners and the company will become an educator. It is increasingly clear that the company as an educator to be more intelligent (smart) than the educated. Companies that are better able to translate the voices of the customer and beyond voices of the customer and with the ability to convert information into knowledge in the form of products and services that are more valuable in the eyes of the customer, the company will be successful. Knowledge of an employee who left the company not passed on to his successor. Instead, new employees or newly signed no knowledge inherited from its predecessor. That's what led to the application of knowledge sharing has become important for companies. With multiple linear regression analysis method, it is known that the system of intensive, systems management, organizational culture, attitudes induvidu, personal expectations and IT applications simultaneously influence on knowledge sharing. While partially intensive systems only variable that significantly. It can be proposed advice to the company if it wants to increase the need for knowledge sharing that supports intensive system then knowledge sharing can be accomplished.Stan Davis and Jim Botkin (1994) says the next 2 decades will only make the pattern of business customers as learners and the company will become an educator. It is increasingly clear that the company as an educator to be more intelligent (smart) than the educated. Companies that are better able to translate the voices of the customer and beyond voices of the customer and with the ability to convert information into knowledge in the form of products and services that are more valuable in the eyes of the customer, the company will be successful. Knowledge of an employee who left the company not passed on to his successor. Instead, new employees or newly signed no knowledge inherited from its predecessor. That's what led to the application of knowledge sharing has become important for companies. With multiple linear regression analysis method, it is known that the system of intensive, systems management, organizational culture, attitudes induvidu, personal expectations and IT applications simultaneously influence on knowledge sharing. While partially intensive systems only variable that significantly. It can be proposed advice to the company if it wants to increase the need for knowledge sharing that supports intensive system then knowledge sharing can be accomplished.

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